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The Patient Empowerment Workshop

PFAC   CERTIFICATION

Patient & Family Advisory Council Training Really Matters

Patient & Family Advisory Council members are integral to improving patient experience and healthcare outcomes, but only if they are properly prepared. 

 

Patient Experience leaders now have a way to turn lay community members into effective partners in patient care and quality improvement by offering them formal training and certification through the Patient Empowerment Workshop.    

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The Patient Empowerment Workshop offers PFAC members tangible, practical skills in guiding families who are navigating serious illness, becoming empathetic listeners who can make patients feel heard, and working within the hospital system to effectuate change through proven quality assurance mechanisms.

 

You can demonstrate your dedication to patient wellbeing with PFAC certification. 

The Personal Journey

Participation in the six one-hour core Patient Empowerment Workshop series will teach members how patients and families can better navigate serious illness to attain better results.

NAVIGATING ILLNESS TO ACHIEVE BETTER CARE

  1. Finding Strength In Stressful Times:  You Can Learn to Push Forward and Find Peace of Mind

  2. Making Decisions in the Dark:  How to Make the Right Choice When You Don’t Have all the Facts

  3. Speak So Your Doctor Listens:  How to Help Your Doctor See You and Your Needs Fully

  4. Getting the Full Picture:  Engage Your Providers So You Consider All the Options & Know What to Expect

  5. Keeping Safe Through Chaos:  Learn How to Stay Safe and Respond to Mistakes

  6. ROCK Your World: Research, Organize, Connect, & Kindle:  You Can be the Power Broker Doctors Need to Deliver the Care You Deserve

THREE    CERTIFICATION   TIERS

Tier One Certification

Tier Two Certification

Tier Three Certification

Caring by Listening

Participation in five one-hour workshops that train attendees on how to engage families in a way that makes them heard, validates their feelings, and solicits crucial feedback for hospital leadership. 

LEARNING TO SUPPORT OTHERS BY LISTENING FULLY

  1. Becoming a Good Listener:  You Can Create a Safe Space for Others to Reveal Themselves

  2. Providing Support without Judgement:  How to Offer Person-Centered Support with Respect for the Individual As They Are

  3. Understanding Common Problems:  Learn How to Address the Leading Obstacles Facing Patients and Families

  4. Identify Effective Resources:  Connect Families with Community Champions who have the Means to Make a Real Difference

  5. Crossing Cultures Carefully:  Build the Skillset Needed to Engage Families of All Backgrounds with Openness and Understanding


PFAC Certification Inquiry

Strengthening Your Voice

Participation in five one-hour workshops to learn how to become effective partners with medical professionals and create sustainable change through accepted quality improvement approaches. 

FINDING YOUR PLACE ON THE HOSPITAL TEAM

  1. Building Compelling Presentations:  Communicate Your Concerns and Your Ideas in a Way that Gets People's Attention

  2. Survey the Scene:  Learn How to Identify Trends and Collect Data to Determine What Problems Need to be Addressed

  3. Quality Improvement Fundamentals:  Learn to Effectuate Change through the Plan, Do, Study, Act Model of Quality Improvement

  4. Create Sustainable Models of Care:  Find Sources of Funding and Cost Savings to Bolster Your Initiatives

  5. Build a Team of Champions:  Elicit in Others a Shared Mindset that Inspires Others to Prioritize Your Concern and Work to Address It 

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